Returns & refunds
Seller confirmation required: the return window, eligible conditions, reverse-shipping cost, refund method and refund timeline have not been supplied. The owner must approve these terms before public launch.
Before placing an order
Confirm the exact catalogue model, colour, features, quantity, final price and delivery address with the seller before payment.
Damaged, defective or incorrect products
Contact the sales team with the order reference and photographs so the issue can be reviewed. The seller will provide applicable instructions and communicate the available resolution.
Refunds
Any approved refund method and timeline must be confirmed by the seller in writing when the order is accepted.
Contact the sales team for order support.